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Responsible Gambling at Crusino Casino

At Crusino Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Crusino Casino operates under strict responsible gambling principles in accordance with New Zealand's Gambling Act 2003 and applicable international standards. We actively promote responsible gambling practices and work to prevent problem gambling, underage gambling, and gambling-related harm.

Our responsible gambling framework is reviewed and updated regularly. This page was last updated in June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about your gambling habits
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses by continuing to gamble after losing money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools at Crusino Casino

We provide a range of tools to help you manage your gambling activity. All tools can be accessed through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a maximum session duration. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel that gambling is negatively impacting your life, you can request a self-exclusion from Crusino Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.

To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Account Closure

You may request permanent account closure at any time by contacting our support team. This is separate from self-exclusion and means your account will be permanently deactivated.

Underage Gambling Prevention

Crusino Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend the account pending verification.

If you share a device with minors, we strongly recommend:

  • Never leaving your account logged in when not in use
  • Using parental control software to restrict access to gambling websites
  • Keeping your login credentials private and secure

Recommended parental control tools include:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.

Lifeline New Zealand

Provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

Citizens Advice Bureau New Zealand

Offers free, confidential advice on financial and legal matters that may arise from gambling-related difficulties.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not a source of income
  • Take regular breaks and set time limits for your sessions
  • Never gamble when you are upset, stressed, or under the influence of alcohol
  • Do not chase your losses
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or wish to discuss your gambling behaviour with a member of our team, please do not hesitate to contact us:

Our responsible gambling support team is available around the clock and will respond to all enquiries promptly and confidentially.

Crusino Casino cares about your wellbeing. Please gamble responsibly.

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