Privacy Policy

Effective Date: August 1, 2026

Welcome to Crusino Casino ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in New Zealand. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: username, password, and account preferences.
Financial Information: payment details, transaction history, and billing information.
Usage Data: IP address, browser type, operating system, pages visited, time and date of visits, and other technical data.
Verification Data: documents or information provided to verify your identity as required by law or regulatory authorities.

2. How We Use Your Information

We use your personal information to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal obligations, including anti-money laundering and responsible gambling laws;
Process transactions and payments;
Communicate with you regarding your account, promotions, and updates;
Improve our website, services, and customer support;
Detect and prevent fraud, abuse, or other illegal activities;
Comply with applicable laws and regulations in New Zealand.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, subject to confidentiality agreements;
Regulatory authorities, law enforcement, or government agencies as required by law;
Third parties in connection with a merger, acquisition, or sale of assets, provided that the recipient agrees to protect your information;
Other users, only if you choose to share information publicly on our platform.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under New Zealand privacy laws, you have the right to:

Access and request a copy of your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information, subject to legal and contractual restrictions;
Withdraw consent where processing is based on consent;
Complain to the New Zealand Privacy Commissioner if you believe your privacy rights have been violated.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. You can control or disable cookies through your browser settings, but this may affect the functionality of our services.

8. International Transfers

Your information may be transferred to and processed in countries outside New Zealand, including jurisdictions that may not have the same level of data protection. We take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Crusino Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland 1010, New Zealand

For more information on your privacy rights in New Zealand, you may also visit the Office of the Privacy Commissioner.